When a challenge is complex, unfamiliar or involves bringing different ideas, perspectives or priorities together, I help people and organisations understand what's happening, work out what needs attention, and outline what to do next.

I bring together design, research and creative methods to understand people, places, practices and wider contexts - moving between global and local, research and practice, and different perspectives.My work includes the World Health Organization, Design Council, University of Bath, local authorities, architecture and design practices, social enterprises and community-led initiatives.

Current questions

Learning before action

I’m currently exploring what we need to understand before designing solutions to complex social and environmental challenges. Across my work, three questions keep returning:

"Why are our ideas and messages not landing?"

Before bringing a broader idea or ambition into a particular place, we need to understand what is already there - the people, values, interests, meanings and perspectives that shape how it is experienced.Civic Sketchbook is my creative research practice for understanding places through walking, observation, and creative ethnography techniques. It explores how looking more closely can reveal stories, patterns, connections and possibilities that might otherwise be overlooked.

"Why aren't our behavioural interventions being adopted?"

Social, environmental, economic and cultural challenges are often treated separately, even when people experience them together. Understanding the relationships between them can reveal opportunities to respond more cohesively.Bridge to Belonging is a research framework for identifying connections between local social, environmental and economic priorities at the neighbourhood scale, particularly for public sector, architecture and design professionals working on projects in areas of urban inequality.

"Why do our attempts at cross-sector collaboration lead to tension?"

Bringing different perspectives together doesn't automatically produce better outcomes. People need enough awareness, shared understanding and readiness to recognise perspectives other than their own.Pre-Collaborative City is a learning programme exploring what needs to happen before different perspectives are brought together, particularly when broader ideas and ambitions need to be translated into local strategies.

If these questions are of interest to you, or you're trying to answer one yourself, let's have a conversation.

Specialist consultancy & education

Alongside my independent research, I work with organisations on complex projects where the next step isn't always clear. I use design research and creative methods to investigate what is happening, question assumptions, bring different perspectives into view, and explore what might need to change before deciding what to do.

I've worked across public, academic and social innovation contexts, on projects spanning global public health, climate action, local policy, design education and new economic thinking.

Selected work

World Health Organization - Opening up fresh narratives for global anti-tobacco communication

Global · Public Health

Starting point

WHO programme leaders in the Department of Health Promotion / WHO Tobacco-Free Initiative asked me to explore whether anything might be missing from existing graphic health warnings on cigarette packaging, following feedback that audiences were becoming desensitised to established adverse health-impact messaging.

What I explored

I introduced Schwartz's Theory of Universal Human Values as a behavioural lens to analyse 574 graphic health warnings from more than 37 countries, identifying the values currently emphasised and looking for untapped motivational themes beyond health.

I then compared these findings with pro-tobacco industry campaigns and anti-tobacco civil society initiatives, and translated the analysis into visual charts and narrative insights.

What changed

The analysis revealed a strong reliance on loss-framed messaging around Security, alongside underused values such as Self-Direction, Achievement and Tradition. Comparing different parts of the communication landscape highlighted unexplored opportunities for culturally resonant messaging that could engage a wider range of motivations.

The research contributed to new research questions for country-level practitioners, supporting policy innovation and implementation guidance for WHO FCTC Articles 11 and 12. Initial findings were published on page 19 of the 10th WHO Report on the Global Tobacco Epidemic.

The approach

I temporarily set aside the dominant health perspective to investigate what became visible when tobacco communication was viewed through a different lens.

Design Council / London Borough of Hounslow - Aligning Net Zero thinking with lived experience

London · Climate & Place

Starting point

Hounslow Borough Council's Net Zero team wanted to strengthen community spirit around tackling climate change in one of the borough's most deprived neighbourhoods. An early idea was a parklet focused on air quality, transport and access to green space, but there were questions about whether resources were being directed to the right problem and whether residents would use the proposed intervention.

What I explored

Working with Design Council colleagues, I guided an interdepartmental team through a process combining field research, collaborative workshops and further investigation.

A ward walk brought teams from environment, housing, policy and social services together to see the neighbourhood through one another's eyes. It revealed both community assets and significant barriers, while existing investments such as gym equipment and cycle storage were found to be going unused.

Using my Bridge to Belonging evaluation tool, the team mapped resident needs from basic safety and shelter through to education and belonging. Further research revealed financial insecurity, reliance on sibling care, limited access to green space and distrust of the council.

What changed

The research shifted the focus away from the parklet and towards the conditions that would need to exist for community participation to become possible.

The emerging response was a community hub and council presence at the heart of the Redwood Estate, creating a starting point for building safety, trust and cohesion before asking residents to engage with wider environmental initiatives.

The approach

I combined systems and design thinking to understand the wider situation before deciding whether the proposed intervention was addressing the right problem.

Design Council / Essex County Council - Connecting young voices and values to climate communication

Essex · Climate & Youth Engagement

Starting point

Essex County Council and the Essex Climate Action Commission were developing a Youth-led Climate Ambassador Network and wanted to understand how climate communication could connect more meaningfully with young people across the county.

What I explored

Rather than starting with established climate narratives, I wanted to understand what climate action looked like from young people's perspective.

Working with Design Council colleagues, I co-designed and facilitated The World We Will Create, a participatory research workshop bringing together 15-18-year-old students and teachers to imagine a climate-positive Essex in 2033.

Using storytelling, futures and systems thinking, participants explored how they might live, learn and work in this future across environment, society and economy. Creative exercises inspired by Doughnut Economics helped them develop and illustrate their visions.

What changed

Analysis of the workshop surfaced ten values-led themes, including Circular Communities, Restoring Nature, Caring Communities, The New Role Models, Clean Energy, Future of Work and Our Learning Environments.

These provided different entry points into climate action, grounded in students' interests, identities, relationships and hopes rather than beginning with established climate narratives.

The themes gave Essex a set of perspectives grounded in young people's interests and hopes to inform climate communication and the emerging Climate Ambassador Network. Five were prioritised as initial areas for development, and the workshop was designed as a replicable participatory research method for wider use across schools.

The approach

I temporarily set aside the established climate-action perspective to explore what the challenge looked like from young people's point of view.

University of Bath / Bath & North East Somerset Council - Testing what enables cross-sector learning in a city

Bath · Economic Development & Cross-Sector Learning

Starting point

Between 2023 and 2025, I supported the University of Bath's Living Well Now and in 2050 research project to explore the potential adoption of Doughnut Economics as a regional economic development strategy.

Interest in the framework was growing across research, policy and civil society, but engagement remained largely siloed. People were coming to the framework with different levels of knowledge, professional interests and perspectives, creating a challenge around how to build the shared foundations needed for meaningful participation.

What I explored

I designed and led an experimental engagement programme in Bath, testing different ways of introducing, adapting and using Doughnut Economics across sectors.

Rather than relying on a single engagement format, I created multiple entry points: a nine-week online readalong, 24 workshops, a public lecture at Bath Royal Literary and Scientific Institution, an urban photo walk and an online community of around 100 local members. I also gathered examples of urban initiatives from elsewhere that could prompt discussion about what might be relevant to Bath.

Across these activities, I observed what helped people build confidence with unfamiliar ideas, connect them to the local context and engage constructively with perspectives beyond their own.

What changed

The work identified practical conditions that supported productive cross-sector dialogue: informal and preparatory spaces, creative framing, sustained relationship-building, and tools that helped people connect evidence, lived experience and policy goals.

One particularly revealing moment came when mixed groups independently explored a long-standing tension between social and environmental priorities in Bath. Using only the Doughnut tools provided, participants reached a shared understanding that environmental challenges could be approached through a social lens, without being directed towards that conclusion.

The findings provided practical insight into the early, often invisible work required before meaningful policy conversations can happen: building familiarity, relationships and shared foundations before asking people to collaborate on complex questions.

The approach

I used creative, place-based engagement as a form of participatory research, testing different conditions for bringing people from different backgrounds together, observing what worked, and adapting the programme as I learned.


“Carra is a driven, intelligent and curious colleague - when working with us at the Design Council, she helped to deliver a complex project with a range of stakeholders. She pushed participants to think deeper about the work they were aiming to deliver, and ultimately created a more meaningful process. This, in turn, led to longer-lasting outcomes.“

— Emily Whyman, Senior Programme Manager, Design Council

“I would describe Carra as rigorously creative, in that she combines systems thinking and critical thinking with the spontaneity needed for new ideas. Not many people can do this. She questions everything and because she's also a terrific person, connects with people on many levels. It's an impressive combination of skills for change-making. Working with Carra definitely made me a better designer.”

— Darren Evans, Strategic Designer and Design Council Expert

“Carra brought insight, thoughtfulness, and a deep sense of curiosity to the work we did together at the WHO on tobacco control. She approaches complex challenges with care and intellectual rigor, always seeking to understand the deeper dynamics at play. At the same time, she brings real joy and warmth to a team - Carra made a lasting impact on the work and on me personally.“

— Dr Hebe Gouda, Project Officer, World Health Organization

Design commissions

Earlier in my career, I worked through commissioned design projects that explored how products, spaces and experiences could challenge assumptions and make new ideas tangible.

The projects below were commissioned by 100% Design for London Design Festival between 2013 and 2015, and show an early version of the approach that continues through my work today: using design to explore questions, test possibilities and help people see things differently.

Farm Kitchen

Future Kitchen installation
100% Design, 2013

What might the future kitchen feel like if food growing, cooking and living were treated as connected activities?A 180m² immersive design installation exploring urban food growing, smaller homes and changing relationships with food. Challenging the trend towards the future kitchen as a technology-led laboratory, the project brought planting, cooking, social space and sensory experience together.

Maker Carousel

Interactive making installation
100% Design, 2014

What happens when making is understood as a human activity rather than an increasingly technological process?An 81m² immersive design installation exploring the changing relationship between designers, makers and technology. Bringing together craft, digital fabrication, open-source practice and experimentation, it invited visitors to imagine, make and share.

Mattergarden

Eco Build installation
100% Design, 2015

What might we notice if we reconnected the materials we use for the built environment with the natural world they come from?A 128m² immersive design installation exploring materials, making and our working relationship with nature. The environment combined emerging products and processes with activities involving natural dyes and juices, connecting the dots between the built and natural world.

“A huge boost to the quality of design thinking at the show. Carra's approach to every project is in-depth, practical and passionate; working with her is always a very pleasurable experience and her ability to make things happen both creatively and practically is invaluable.”

— William Knight, Director, Material Matters, formerly 100% Design London

Talks & publications

  • Research Contributor, 10th WHO Report on the Global Tobacco Epidemic, WHO, 2025

  • “A Different Way”, online talk, RSA South West Coffeehouse, 2024

  • “Design, differently with Communities”, visioning script and presentation, Design for Planet, 2023

  • “Doughnut Economics: Can Bath Thrive like Amsterdam?”, live-streamed public lecture, Bath Royal Literary & Scientific Institution, 2023

  • Lead Author & Book Launch Presenter, “Crafting Connections with Clothing: Values, Influence and Relationships”, Chapter 17 in Accelerating Sustainability in Fashion, Clothing and Textiles, Routledge, 2023

  • MSc Dissertation (Distinction), "Communicating Degrowth: Analysing language to find favourable starting points for degrowth discourse with UK business leaders", University of the West of England, 2021

  • Researcher, Author & Presenter, All Sewn Up: Dismantling Fast Fashion Consumption as a Social Practice, conference paper, Sustainable Innovation Conference, UCA Centre for Sustainable Design, 2021

About

Designer, researcher and learning advisor working across design, research and social innovation.

I began my career in innovation and design, founding and leading an independent practice working across interiors, furniture and spatial design. Alongside client projects, I explored emerging technologies, circular design and new approaches through products, spaces and research-led installations.Over time, I became increasingly interested in the evidence and wider systems behind the ideas I was developing. This led me to an MSc in Sustainable Development in Practice, which I completed with distinction in 2021, strengthening the research and analytical side of my practice.Today, I bring these strands together to explore situations, understand different perspectives and contexts, and develop useful ways of thinking, communicating and working.


Pre-Collaborative City

What needs to be considered before we ask people to work together?

Place-based collaborations often begin by bringing people together around a shared ambition. But people arrive with different experiences, knowledge, priorities, language and assumptions about the situation they are trying to change.Recognising these differences - and considering what might be missing from our own view - can create better conditions for people to develop shared understanding together.

Some of the most important work may happen before everyone gets in the room.

I've been developing Pre-Collaborative City - a body of insights, methods and practical tools exploring what needs to be considered before introducing broader ideas, frameworks and ambitions into a local context, and before asking different sectors, disciplines and perspectives to work together.The thinking currently explores six areas:

01 / Arriving with a question, not a solution
Exploring why collaborative change begins with considering context, recognising different forms of knowledge and being willing to ask: “What might we be missing?”
02 / Developing shared language and definitions
Exploring how words carry different meanings, why assumptions create misunderstanding, and how shared language creates the foundation for collaboration.
03 / Finding better entry points into conversations
Exploring how to begin conversations from what already matters to people, rather than only from what matters most to us.


04 / Recognising the meanings already in place
Learning to notice the stories, identities, histories and relationships that already exist within places and communities before attempting to change them.
05 / Seeing what makes change possible
Exploring how behaviours emerge from wider systems, and how change becomes possible by understanding the conditions around them, rather than relying on good intentions alone.
06 / Learning to see before you start
Practical activities to help develop curiosity, observation and contextual understanding before considering how to engage.

I'm looking to connect with people working in this territory.

If you design, lead or support collaborative responses to complex place-based social and environmental challenges, I'd love to hear from you.I'm particularly interested in connecting with people who recognise the value of doing more of the thinking before getting everyone in the room - whether you're working in local government, research, design, academia, community development or elsewhere.I'm offering 30-minute knowledge-sharing conversations as a way to exchange experiences and perspectives.I'll also be sharing emerging tools, reflections and resources from the project as it develops.Email me or use the form, and I'll get back to you shortly.